ON OpenNashPrepared for Vincent Miceli / Confidential

Vincent, the spare-wire post made this feel very real: you have lived through enough infrastructure eras to know when a shiny AI layer is just another bin of old cable.

Vincent Miceli / VP, AI and Automation / Point C

Vincent, the useful AI layer is the one that changes the whole workflow.

Your posts keep coming back to the same point: coding acceleration is not enough if requirements, reviews, tests, deployment, and governance still run the old way. Point C has the right kind of operating surface for that thesis.

OpenNash / governed workflow sample illustrative
09:04 READ ONLY / Point C workflow candidate / plan-build intake 09:05 agent: converted employer change request into config checklist 09:06 agent: generated test cases from plan rules and prior exceptions 09:07 governance: PII check, plan rule check, and audit trail attached 09:08 exception: ambiguous stop-loss condition routed to human review 09:09 output: config packet, test evidence, and deployment gate ready
governance firsthumans on exceptionsaudit trail included

Two things about us

Small team, senior builders.

We are a small AI automation services company with a US-based delivery team. We like building relationships in person, and we will fly to you when that helps get the workflow set up right.

New face, willing to prove it.

Our founders are ex-Google, Meta, and Snowflake engineers who spent over 10 years building AI and data products used by millions. We start with a 14-day free engagement. If we do a good job, all we ask is a good word.

S.01

What we noticed before the call

We did the homework on Point C first.

Three signals from public research or explicit hypotheses. If any of this is off, correct it on the call.

01

You are not selling AI theater internally.

Your visible LinkedIn activity pushes AI across the full SDLC, from story writing to testing and deployment, with governance built into the workflow.

src / S2 / LinkedIn activity inspection
02

Point C has multi-party, regulated workflows.

The public site points to brokers, employers, members, providers, cost management, reporting, compliance navigation, and plan administration.

src / S4 / Point C public website
03

The open roles expose where automation would matter.

Careers showed work across claims, system configuration and plan build, stop-loss sales support, account management, finance, and EDI or IT.

src / S5 / Point C Greenhouse jobs
S.02

Three workflow opportunities

Three places OpenNash could run the work, not just demo the model.

Each workflow is scoped as a managed service with deterministic gates, evidence logs, and human review where judgement matters.

Workflow 01 / SDLC

AI SDLC control plane for regulated delivery.

maps to OpenNash Executive AI Stack

BeforeAI writes code faster, but requirements, reviews, tests, deployment notes, and evidence packs still move by hand.
Agent roleTurn stories into acceptance tests, generate review evidence, prepare deployment checklists, and track what changed.
Human reviewEngineering or product owners review exceptions, risk flags, and final release gates.
MeasuredCycle time, review rework, test coverage, escaped defects, and release evidence completeness.
Workflow 02 / Plan build

Benefit plan configuration packets from messy inputs.

maps to OpenNash Workflow Automation

BeforeEmployer, broker, and internal changes arrive as documents, emails, portal requests, and rules that need translation into build tasks.
Agent roleExtract plan rules, create a config checklist, draft test cases, compare against prior builds, and flag ambiguous clauses.
Human reviewPlan-build owners review ambiguous rules, compliance-sensitive language, and final configuration approval.
MeasuredBuild cycle time, config defects, manual touch count, exception rate, and rework avoided.
Workflow 03 / Service ops

Member, provider, broker, and employer issue triage.

maps to OpenNash Voice & Messaging

BeforePortal issues, claim questions, eligibility questions, EDI exceptions, and stop-loss support requests compete for the same human attention.
Agent roleClassify the request, pull the right records, draft the next action, route regulated cases, and log every step.
Human reviewHumans handle protected decisions, escalations, and anything outside the approved playbook.
MeasuredTime to first useful response, backlog age, clean resolution rate, escalation rate, and audit completeness.
S.03

What ships

Not a deck. A working operating layer.

Ship.01done

Workflow map

One Point C workflow decomposed into inputs, systems, decisions, risks, and exception gates.

Ship.02done

Governance spec

Rules for PII handling, approval gates, test evidence, and when humans must step in.

Ship.03done

Working agent

A reviewed workflow that drafts, checks, routes, and logs real operational work.

Ship.04done

Evidence ledger

Every action recorded so engineering, ops, and compliance can inspect what happened.

Ship.05done

Metrics board

Cycle time, exception rate, rework, backlog, and value captured in plain numbers.

Ship.06done

Runbook

How Point C owns, changes, and retires the workflow after the pilot.

S.04

Pilot terms

The honest version.

You already understand the hard part: AI does not fix the system unless it becomes part of the system.

OpenNash starts with one workflow, not a platform rollout. We define the acceptance tests, wire the workflow with review gates, and keep the operational evidence visible.

If the workflow does not pass the tests, you do not pay. If it does, it becomes managed work with logs, metrics, and Point C ownership.

Time to production4 weeks
Pilot window14 days free
Monthly fee$7,995
Active workflowsOne at a time
Headcount required0
You own100%
S.05

Vincent, pick the first governed workflow.

Thirty minutes. Confirm the operating picture, pick one workflow, and decide what evidence would make it worth keeping.